Values and mission
OUR MISSION
To ensure our patients receive the best care and assistance possible. We promote an environment in which every individual with a health need receives high-quality healthcare based on on respect for the person and their needs. We aim not only to meet the person's medical needs, but also to accompany them by offering emotional and social support to them and their family.
OUR VISION
Through an ongoing commitment, we work to improve care experiences and to leave a positive impact on the lives of the people and communities we serve. We believe that dealing with pain, be it physical, emotional or psychological, does not just mean enduring it, but also discovering and enhance the growth and learning opportunities that it can offer.
Right to make informed choice
Fondazione Maddalena Grassi provides the patient and his family with maximum information, so that they can exercise personal and informed acceptance of the proposed care path.
Equality and impartiality
The services provided are offered to patients only on the basis of clinical effectiveness and appropriateness. No distinction is made regarding gender, religion, nationality and social status of users.
Continuity of care
The qualitative and quantitative continuity of the care provided is guaranteed, according to operational procedures.
Efficiency and effectiveness
Each operator works to achieve the primary objective which is to improve the patient’s state of well-being, in order to produce valid results with the most up-to-date technical-scientific knowledge. The achievement of this objective is not separated from the protection of resources which must be used in the best possible way.
Respect for individuals and confidentiality
All therapies and activities proposed and carried out are focused on the utmost respect for the dignity of the patients. All the tools aimed at guaranteeing the patient the maintenance of the highest confidentiality regarding all information of a nature are also in force.
“Accogliere e condividere il bisogno della persona che soffre a causa dell’infermità e della malattia, in qualsiasi sua manifestazione, attraverso la promozione di capacità e forme di assistenza sanitaria domiciliare e ospedaliera, in tutte le sue specificazioni, che siano rispettose della persona nella sua totalità”
STATUTO ART. 1
STATUTE
“Welcoming and sharing the needs of the person who suffers due to infirmity and illness, in any of its manifestations, through the promotion of skills and forms of home and hospital healthcare, in all its specifications, which are respectful of the person as a whole”.
Code of Ethics
Fondazione Maddalena Grassi adopts guidelines of conduct which must inspire the behavior of all operators, both in internal relations and in relations with external interlocutors.
The Code of Ethics is available to operators and users at the operational headquarters in via Bordighera, 6 in Milan and can be downloaded in PDF format from the site